At Natural Therapeutics Massage & Wellness, we do everything we can to provide the best possible service and strive to accommodate scheduling requests. We understand that you may not always be able to keep your appointment time and kindly ask you give us 24 hours’ notice when rescheduling or cancelling your appointments. This allows for someone else in need of a massage to schedule an appointment in that time. If you are unable to provide 24 hours’ notice, you will be charged a late cancellation fee of 50% of your scheduled appointment cost, unless you fall into our “No Show” policy and thus will be charged 100% of the scheduled appointment (please see policy below). All appointments require a credit card to reserve the session. If you schedule within 24 hours of your appointment, you no longer have the option to cancel without getting charged. Please do not send an email to cancel your appointment. You MUST call us to ensure your cancellation. Thank you for honoring our cancellation policy.
Cancellation Policy for Coupons
In lieu of requiring a credit card to hold your appointment we require your coupon voucher code to hold your appointment. If you late cancel or no show we will redeem your coupon.
Late Arrival Policy
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Therapists are only required to wait 15 minutes for you to arrive. Please call if you are going to be more than 15 minutes late to ensure the therapist is on site and is willing to do a shortened massage. Regardless of the length of the treatment actually given, you will be responsible for the full cost of the session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Late Cancel Policy
If you call to cancel on the same day of your appointment or after business hours the night before your appointment, you will be charged a late cancel fee of 50% of the amount of the scheduled appointment. If you call and give us ample time to get your appointment time rescheduled AND we successfully do get it rescheduled, we will not charge you the late cancel fee. We ask that you try to help us accommodate as many clients as possible and greatly appreciate you doing your part to help our business and our therapists to be successful. Do not send an email to cancel your appointment. You MUST call to ensure your cancellation.
No Show Policy
If you do not show up for your scheduled appointment you will be charged the full price of the appointment. If you call to cancel within 2 hours of your appointment start time you fall into our no show policy and will be charged the full price for your missed appointment. If you call after business hours and leave a voicemail your appointment will not be cancelled. You MUST call to cancel your appointment. All appointments require a credit card in order to be reserved. This policy stays in effect if you scheduled your appointment within 24 hours of the start time.
Coupon Expiration Policy
We recommend that you book your appointment no less than three weeks before the expiration date to ensure redemption. Purchaser will always have the value of the certificate/coupon to use. If date is passed the expiration date, purchaser will be able to use credit towards a full price service.
Auto Draft Policy
You agree that to terminate your monthly auto draft you must call 30 days prior. Any auto drafts that have been drafted will not be refunded. Each massage auto draft is good for 60 days.
Baby & Pet Policy
If you bring your baby or your pet to Natural Therapeutics without talking to a staff member prior to see if it is okay you will have to forfeit your service and pay the full price. Natural Therapeutics must stay relatively quiet throughout your session out of respect for other clients trying to relax.
If you do not feel that these policies are fair and do not agree to our terms, please do not schedule an appointment at Natural Therapeutics Massage & Wellness.